Six-Step Problem-Solving Process

The Six-Step Problem-Solving Process is described below:

Step 1: Identify The Problem

• Select the problem to be analyzed
• Clearly define the problem and establish a precise problem statement
• Set a measurable goal for the problem solving effort
• Establish a process for coordinating with and gaining approval of leadership

Step 2: Analyze The Problem

• Identify the processes that impact the problem and select one
• List the steps in the process as it currently exists
• Map the Process
• Validate the map of the process
• Identify potential cause of the problem
• Collect and analyze data related to the problem
• Verify or revise the original problem statement
• Identify root causes of the problem
• Collect additional data if needed to verify root causes

Step 3: Develop The Solutions

• Establish criteria for selecting a solution
• Generate potential solutions that will address the root causes of the problem
• Select a solution
• Gain approval and supporter the chosen solution
• Plan the solution

Step 4: Implement A Solution

• Implement the chosen solution on a trial or pilot basis
• If the Problem Solving Process is being used in conjunction with the Continuous Improvement Process, return to Step 6 of the Continuous Improvement Process
• If the Problem Solving Process is being used as a standalone, continue to Step 5

Step 5: Evaluate The Results

• Gather data on the solution
• Analyze the data on the solution
• Achieve the desired results?
• If YES, go to Step 6. 
• If NO, go back to Step 1.

Step 6: Standardize The Solution (and Capitalize on New Opportunities)

• Identify systemic changes and training needs for full implementation
• Adopt the solution
• Plan ongoing monitoring of the solution
• Continue to look for incremental improvements to refine the solution
• Look for another improvement opportunity