What do the numbers on my invoice mean?

In order to provide the best customer experience possible, we use a product called Zendesk to manage all our incoming tickets (jobs) and communication about those jobs.

Rather than writing down details notes on your invoice, or keeping a collection of emails detailing the work done. we instead give you access to all of these tickets to answer most of the billing queries you have.

Every ticket currently has a ticket number. This will be formated like this - #485 

To access these tickets, please use the information below.

Getting Access to the Portal

See this article for instructions https://uptakedigital.zendesk.com/hc/en-us/articles/115000317294

Reviewing Requests in the Portal

Go to this link to access the portal https://uptakedigital.zendesk.com/hc/en-us/requests

Missing Tickets?

We may need to make a change to your account so you can see all the tickets for your organisation.

Please Contact us.