In order to provide the best customer experience possible, we use a product called Zendesk to manage all our incoming tickets (jobs) and communication about those jobs.
Rather than writing down details notes on your invoice, or keeping a collection of emails detailing the work done. we instead give you access to all of these tickets to answer most of the billing queries you have.
Every ticket currently has a ticket number. This will be formated like this - #485
To access these tickets, please use the information below.
Getting Access to the Portal
See this article for instructions https://uptakedigital.zendesk.com/hc/en-us/articles/115000317294
Reviewing Requests in the Portal
Go to this link to access the portal https://uptakedigital.zendesk.com/hc/en-us/requests
We may need to make a change to your account so you can see all the tickets for your organisation.
Please Contact us.