Licensing through CSP Model (Uptake Digital)

Cloud Solution Provider (CSP) Model

The Cloud Solution Provider model is the prefered model for established businesses. Under this model, Uptake Digital works in conjunction with a large Microsoft partner (Rhipe) to deliver the best possible Office 365 experience.

The number one benefit to this model is our unlimited, 24x7 cloud support product that comes at a fixed monthly fee. This gives the business certainty that they can pick up the phone and work with an Australian based call centre to sort out any Office 365 issues that might come up.

Pros

• Access to better support options
• Choice of CSP partner (if we don't perform, you can easily choose someone else)
• More flexible billing options
• Priority over clients in advisor model
• Generally lower TCO compared to Advisor model
• Ability to extend Office 365 into other business scenarios more easily

Cons

• Higher $ cost
• Minimum support commitment

Relationship Model

Billing: Uptake Digital

Support Options: Uptake Digital, Cloud Support

Management: Uptake Digital

Ideal for: Businesses 3-300 seats that require a managed cloud solution.

Cloud Support Helpdesk Details

Telephone : [phone] | Email : [e-mail]