The social economy: Unlocking value and productivity through social technology
"The average office worker spends 28 hours a week – or nearly 1500 hours a year - writing emails, searching for information and attempting to "collaborate" internally"
"We spent 61 per cent of our office time dealing with emails, retrieving information and collaborating; and only 39 per cent actually performing tasks. "
"Improved communication and collaboration through social technologies could raise the productivity of interaction workers by 20 to 25 percent." - Mckinsley 2012